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24 Hour Help Desk
LinkBermuda systems are fully supported by our 24-hour Help Desk.
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Get Help with your LinkBermuda Services

The Support section contains the tools and information so that you can get the most from your LinkBermuda services.


LinkBermuda provides secure access to your racks hosted in our data center only to personnel authorized by you. Use our Data Center Access Management website to list the contractors and employees allowed access to the equipment in your racks.


Contact your Account Manager for your username and password for access.

Login to the Datacenter Access Management website



1. User Settings
Click on your name in the upper right hand corner to display a menu that will allow you to:

  • Change your password
  • View the security document
  • Logout

 



2. Add New Personnel
Click the green plus symbol to add new personnel to the list.
By default the regular employee option will be selected. This person can access your racks in the datacenter.

 

 

Select the Requestor radio button if the employee will also be authorized to make changes to the personnel listed in the access list.


 

 

Select the Contractor radio button if the person is an employee of an outside contractor who is assigned to your company (e.g. a dedicated IT consultant).


 

 

If you have many personnel to enter at once you can perform a bulk upload by clicking on Bulk Data Entry. Click the green plus circle to add additional rows. Click the red minus circle to remove rows.




3. Modify/Delete Personnel
Click the pencil/paper symbol next to the name of the person you wish to edit. You will be able to edit the employee information as well as change their authorization level.

 

 

Click the red X symbol next to the name of the person you wish to delete. You will be prompted to confirm before the employee is removed.




4. Contact Information
Click on Contact Us in the upper right hand corner to display LinkBermuda’s contact information including address, physical location and key contact phone numbers. You can also use the email form to send an email directly to the Internet and Data Services (IDS) department.



5. Print Access List
Click on the printer symbol on the left to produce a printer friendly output of the personnel on the access list.



6. Filter Records
You can search for personnel in the list by entering a name or partial name in the Filter field. The results of the search will be shown on the screen instantly. Click the Clear button to display all personnel.